Frequently Asked Questions
Lets face it, even though we have a strict quality control on the parts and test before being shipped, there are occasional hiccups. We know the frustration with returns that many companies face whether its a RMA return or an exchange so we have decided to change this. Lifetime Warranty! We allow returns on manufacturing defects and exchanges on all unused items regardless of timeframe when you received your goods (based on the current selling price of the product). No more RMA or any paperwork needed to ship us back in order for the returns to be approved. Please indicate your customer information when you do ship to us. We aim to process your replacement within 24 Hours.
Goods must meet a set of criteria in order to qualify for a lifetime warranty. This includes items that are deemed defective, items that gradually incur defects over a period of time, items that have been subject to manufacturing failures, along with everyday damage, wear and tear. The lifetime warranty excludes a number of other sources of damage, including negligent product use (i.e. LCD damage, damaged flex), natural disasters, or damage caused by liquid exposure. Please contact us one of our customer services representatives if you have any other questions on our warranty.
No, we do not. Whenever you return parts to us, you will be credited based on the current selling price or the original purchase price whichever is lower. There will be no restocking fee charged.
Our staff is ready to ship out your products after your order has been confirmed via phone, email or online sale. Orders placed before 5PM will ship same day and be delivered free of charge if valued at over R999 within a 20km radius of Cape Town City Central and 20km radius of Rosebank, Johannesburg. All orders received after 5PM and further than 20km can be either picked same day (till 8PM or shipped out the following working day for same day delivery.
Our staff is ready to ship out your products after your order has been confirmed via phone, email or online sale. Orders placed before 5PM will ship same day and be delivered free of charge if valued at over R999 within a 20km radius of Cape Town City Central and 20km radius of Rosebank, Johannesburg. All orders received after 5PM and further than 20km can be either picked same day (till 6PM or shipped out the following working day for same day delivery.
Yes, all of our prices listed on the site are already set at a wholesale margin since we do not sell to end consumers and only sell to businesses.